Electrical Engineer who designs, implements or services computer network applications, telecommunications management systems, remote access networks, secure peer to peer communications, and other IP connectivity solutions. Customer service specialist. Interested in using new technology to develop business and consumer networks.

2005 - Present, GE Healthcare - Remote Online Engineer for Medical Imaging Information Systems PACS support. Customer Service for 24x7 call center. Worked closely with engineering team to isolate defects and drive solutions for critical systems at major healthcare providers. Troubleshooting of DICOM, HL7 Healthcare protocols. Maintained Sybase and Microsoft database applications, Linux, Solaris, Microsoft servers, SAN storage networks using CIFS and NFS, F5 BigIP network switches, HP Server Platforms. Install and troubleshoot virtual servers running ESXi 4.0. Recognized with Acclaim Award for excellence in Remote Online Center operations.

2002 - 2005, BYTEMOBILE - System Engineer for 2.5G wireless Internet data applications. Designed and installed network optimization solutions for international wireless carriers and ISPs. Frequent travel to customer installations. Integrated network Performance Enhancing Proxy (PEP) for mobile data carriers. Troubleshoot TCP optimization, content switching, and Unix networks. Primary technical contact for Asia-Pacific and Latin America customers. Specialised focus on China GPRS market. Developed new support procedures. Technical writer. Trainer.

2002 (Mar - Jul), LT NETCOMM - Consulting Engineer for CDMA 1xRTT network trials in China. Aided in software debugging, live demo support, certification testing, technical support.

2001 - 2002, CAMBIA NETWORKS - System Engineer for 3G CDMA wireless networks for carrier network providers. Install and support Mobile IP networks. Technology comprised 3GPP2 standards-based software running Linux on IBM thin servers. Additional technologies included Internet Services, which use UNIX, SQL, and RADIUS for billing report mediation. Frequent travel position. Perform interoperability testing with PCF / BSC vendors, and 3G mobile nodes.

1998 - 2001, COMMWORKS CORPORATION - Network Engineer who designs, implements or services telecommunications management systems for Incumbent Local Exchange Carriers (ILEC), Competitive Local Exchange Carriers (CLEC), and Major Service Providers (MSP). Products include Total Control® Multi-service Access Concentrator for Remote Access Service, Carrier-Class Network Management Systems, Authentication & Accounting Services, and LAN/WAN Connectivity Solutions. Provide engineering support to worldwide customer base. Specialize in using diagnostic equipment, such as network analyzers and UNIX shell programs, to troubleshoot network product defects. Built remotely manageable Linux workstations, to gather data using SNMP, RADIUS. Technologies include RADIUS, SNMP, Virtual Private Networks, Frame-Relay switches, PPP, ISDN, T1 CSU/DSUs and MUXes, IPSec Encrypted End-to-end Communications, and other IP connectivity solutions. Beta Engineer for new products, including RAS Port Allocation System, Network Management Card, Network Performance Data Collection, Security & Accounting Server software, Network Element Manager software. Additional technologies include Cisco Routers and Switches, HP-OpenView management platform.

1996 - 1998, 3COM CORPORATION / US ROBOTICS - Lab Engineer specializing in construction and maintenance of network equipment test environments. Created Unix-shell programs for Repeat-Dial Network Access Server stress testing. System Administrator for Application Engineering test lab. Planned and maintained network server environment, including UNIX, Microsoft NT, Novell operating systems. Maintained beta products web site, and Majordomo email listservers. Tasks included evaluating new network test analyzers, preparation of test-beds to be used in customer demonstrations, burn-testing equipment for field trials, inventory of network products and analyzers.

Northwestern University B.S. Electrical Engineering, 1996.
Culinary & Hospitality Institute of Chicago, Culinary Certificate, 2007.
FCC Commercial General Radio Operator's License No. PG-GB-018216

Problem Solver. Fast learner. Chess player.
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